FAQ's



The satisfaction of our customers is our main business objective. If you have any question or you just want to let us know any comment, you could write us an email to info@chiticris.com or contact us in +34 646 904 638.

We invite you to read the most frequent questions:

General Information

From which countries can be bought in the CHITICRIS online shop?

From our online shop, we send to any place in Europe. Please consult our shipping costs when you check out our order.

Are the exhausted items replenished?
If an item is sold out, please contact our Customer Service Department so we can take note of your email and report it as soon as it becomes available. Contact us or info@chiticris.com

How can I make sure I have done correctly my purchase?
Once you have placed your order, you will receive a confirmation email from CHITICRIS. If you do not receive it, please contact our Customer Service Department. Contact us in info@chiticris.com

How do I know what status my order is in?
You will receive an email for each of the status of your order, from the order confirmation to the shipment of the order.

Can I change my order?
Yes. From the shopping cart you can edit or delete products, as long as you have not yet made the payment.

Can I change my order if I have already paid for it?
Yes. Please contact our Customer Service Department as soon as possible, so that we can cancel it. Contact us or info@chiticris.com

How do I cancel my order?
At any time, if you do not proceed with the payment of the order. If you have paid for the order, please contact our Customer Service Department as soon as possible, so that we can cancel the order. Contact us in info@chiticris.com

What should I do if I get a defective product or with the packaging in bad condition?
Each product goes through rigorous quality control before being shipped. In case that you receive  defective product or it has deteriorated during shipping, please contact our Customer Service Department. Contact us or info@chiticris.com

PAYMENT

What payment method can I use to make my purchase?
We have the following payment methods: Visa, Visa Electrón, Mastercard and Bizum.

Is it safe to use my debit/credit card on the web?
Yes, we have one of the most secure SSL data encryption methods on the market.
 
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